1. Adult account holder and children
Safely Plate family accounts must be created and managed by an adult who is at least 18 years old and is the parent, legal guardian, or an authorized caregiver for every child whose information is added.
Children must not create accounts or use Safely Plate without active adult supervision. The adult account holder is responsible for deciding what information is entered, displayed, spoken, or shared.
2. Critical medical and allergy disclaimer
Safely Plate is a communication and travel-planning aid only. It is not medical advice, a diagnosis, a treatment plan, an emergency service, a substitute for a clinician, or a guarantee that any food, restaurant, product, or environment is safe.
Allergen databases, translations, pronunciations, speech output, ingredient questions, and restaurant responses may be incomplete, inaccurate, misunderstood, or affected by regional terminology. Food may also contain undeclared ingredients or be exposed through cross-contact. Always verify information directly with qualified restaurant staff and, when needed, a fluent human translator.
The Premium conversation translator uses automated speech recognition, machine translation, and device speech. It may omit, invent, or misunderstand words, names, ingredients, negatives, quantities, dialects, or background speech. It is an assistive conversation feature and must not replace the verified allergy card, a fluent human, emergency services, or professional medical advice.
Follow the allergy and emergency plan provided by your healthcare professional. Carry prescribed rescue medication, know how to use it, and contact local emergency services immediately if an allergic reaction is suspected. Do not delay emergency care because of information shown by Safely Plate.
3. Your information and responsibility
You are responsible for keeping every allergy, medical condition, medication, translation choice, and sharing preference accurate and current. Review the restaurant card before every use.
Safely Plate is not an electronic medical record. Do not rely on it as the only copy of critical health information. Keep an independent emergency card or other backup available.
4. Accounts, storage, privacy, and advertising
When you sign in, family and health information is synchronized to your private account through our hosting and database service providers. A local copy is also stored on the signed-in device for offline use. Anyone with access to an unlocked device or account may be able to view that information, so use a strong password and sign out on shared devices.
Profile photos are optional. When you add one, the selected crop is converted on your device to a small image; the original photo is not uploaded. The cropped photo is stored in private account storage and may be cached on signed-in devices for offline use. Profile photos are not shown on restaurant cards and are not used for advertising.
The Safely Plate Privacy Policy explains collection, service providers, retention, security, advertising, and user choices. You can permanently delete the account and associated family data from the in-app menu. Public deletion instructions are available at safelyplate.com/delete-account.
Safely Plate does not sell or provide allergy, medical, medication, or child profile information for advertising. Public guides on the free website may display contextual or non-personalized advertising that is not selected using family health data. Advertising is excluded from private family profiles and restaurant-facing allergy cards.
When the offline conversation feature is used, microphone audio and temporary conversation text are processed on the device and are not synchronized to the family account. The current conversation is cleared when the app screen is closed or cleared by the user. Downloaded speech and translation models may remain in app or browser storage until removed by the device, browser, app update, or user.
Advertising providers may process limited device, network, consent, cookie, fraud-prevention, measurement, and coarse location information under their own policies. Where required, visitors are shown consent choices before advertising storage or personalized advertising is used.
5. Public travel and allergen guides
Public guides summarize practical travel questions and link to government, regulator, and public-health sources. They are general educational information, not individualized medical, legal, immigration, insurance, or emergency advice.
Emergency numbers, laws, labeling requirements, travel advisories, recipes, suppliers, and restaurant procedures can change. Check the linked authority and confirm current information before relying on a guide. Advertising does not control editorial topics, sources, wording, or corrections.
6. Acceptable use
You may use Safely Plate only for lawful personal and family purposes. You may not misuse the service, interfere with its operation, attempt unauthorized access, or use it to impersonate another person or provide health information without appropriate authority.
7. Premium subscriptions and promotional access
Premium is offered as an automatically renewing monthly or annual subscription. Current prices and billing intervals are shown before purchase. Web subscriptions are processed by Stripe and Android subscriptions are processed by Google Play. Unless canceled through the applicable provider before renewal, the subscription renews and that provider charges the payment method on file. Cancellation stops future renewal but does not normally end access before the paid period expires. Refund eligibility is governed by applicable law and the payment provider’s policies.
One-use promotional codes may grant 31 days of Premium without payment. A code has no cash value, cannot be resold or transferred after redemption, may have a redeem-by date, and can be used by only one account. Promotional access does not automatically renew. We may deactivate unredeemed codes distributed in error, obtained through abuse, or used contrary to these terms, but will not shorten a validly redeemed promotional period without a security, fraud, or legal reason.
Premium access and No Ads entitlements are attached to the Safely Plate account used for purchase or redemption. Store billing data is verified by Safely Plate’s server, but allergy, medical, medication, child profile, destination, microphone, and conversation content is not sent to Stripe or Google Play for billing.
8. Service availability and changes
Offline access requires at least one successful online visit and a supported browser or installed app. Account creation, synchronization, password recovery, account deletion, Google sign-in, Premium verification, and initial model downloads require an internet connection. Premium conversation access may continue for a limited offline verification period and then require an online membership check. Browser storage may be evicted by the browser or operating system. Translation speech depends on an installed matching device voice and may not be available offline. Features, supported languages, and these terms may change. Materially revised terms require acceptance again.
9. No warranties and limitation of liability
To the fullest extent permitted by law, Safely Plate is provided "as is" and "as available," without warranties of accuracy, completeness, merchantability, fitness for a particular purpose, non-infringement, availability, or safety.
To the fullest extent permitted by law, Safely Plate and its owners, developers, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for injury, allergic reaction, illness, death, data loss, travel disruption, or other loss arising from reliance on the app. Some jurisdictions do not allow certain exclusions, so these limits may not apply in full.
10. Contact and applicable law
Safely Plate is the service name. For legal, privacy, accessibility, or account-deletion inquiries, contact support@pacificagames.com. These terms are governed by applicable law without limiting mandatory consumer rights in your place of residence.